Buyer Frequently Asked Questions & Answers
Anticipating some questions by our buyers, we put together the following answers. Please review them. If they do not sufficiently address your question or concern, please contact us.
Someone will respond to you the next weekday.
I ordered a product but had the wrong shipping address in
PayPal. What do I do?
We recommend reaching out to the seller of the shop right away! You can find the shop’s contact information on their store page. Every vendor has provided an email, phone number or both.
How do I make a purchase?
Buying a product is like any other e-commerce website. You select a product or several products to add to your cart. You can add products from multiple vendors to your cart, if you like, and check out just once.All payments for products are made securely through PayPal. You do not need to have a PayPal account to purchase a product and may pay either by credit card, debit card or PayPal account. Once your transaction is complete, you will receive an email alerting you that you have placed an order. The store or stores you purchased from also will receive an email alerting them of your purchase. The individual stores will contact you regarding the shipping or pick up of your purchase.
Do I have to live in the USA to buy products?
Our Craft Fair is intended to be a local event. At this time, only USA residents are eligible to make a purchase.
Am I buying from the individual stores or from
Perry Hall High School PTSA?
Perry Hall High School PTSA is the owner of the marketplace. When you see your transaction on your credit card or bank statement, it will show that it went through PayPal and the reference will refer to Perry Hall High School PTSA (PHHS PTSA). We handle the transaction for the vendors on our site in exchange for a small commission, but you are their customers. They are responsible for fulfilling and shipping the products you purchase. If you have a question about your purchase, please contact the store directly.
Can I leave feedback?
Since our Craft Fair is a limited-time online marketplace, and a first-time event for our PTSA, we will not be accepting product or vendor feedback this year.
What if there is a problem with my purchase?
If something is wrong with your purchase, we recommend that you get in touch with the store that sold you the product first. You can find their contact information on their store page. If your problem occurs after we have disabled the Craft Fair marketplace and you are unable to reach the crafter or artisan who operated the store you purchased your item from, email us. We will help you to contact them.
Can I cancel my purchase?
Only a seller has the ability to void a transaction. If you need to cancel your purchase, please go to the seller’s store page and check to see what their cancellation policy is. Similar to an in-person craft fair, it is possible that many vendors do not accept returns. This will vary from vendor to vendor. Contact the vendor directly to inquire.
How do I know when my purchase has shipped?
All shipments are managed by the artists and crafters selling the products. To ask a question about a shipment, please go to their online storefront to inquire about the status and to find out how your item was shipped, when and if there is a tracking number. Shipping policies and practices vary by seller. While most sellers will ship purchases, a few have chosen to offer local pick-up either as their only method of shipping or as a shipping alternative. Please be sure to read each store’s and product’s shipping policy so you are aware of these options. Sellers have been encouraged to use the Seller Shipping Advisory graphic on their site, and/or the Local Pick-up and Flat Rate Shipping graphics when they are offering shipping methods that need further explanation. Unfortunately, our marketplace software does not on its own distinguish between flat rate, free shipping and local pick-up. These graphics are meant to help clarify store policies.
I bought something from an organization associated with
the school and have a question about my purchase, who do I contact?
Our marketplace features many Perry Hall High School groups. These range from the individual classes, to student clubs and honor societies, to sports teams and the school’s Booster organizations. If they are selling something, they also have an online storefront on our marketplace. Just as with a crafter or artisan, their stores should have a contact email or phone number so you can follow up with them directly about the item you purchased. In the case of the four classes, and student organizations, all have an adult or faculty advisor who should be listed as the contact person..
I purchased a chance in one of the PTSA’s raffles. How will I know if I won?
The PTSA is facilitating several raffle fundraisers. Included among them is our Great Gator Restaurant Raffle and our Hamilton ticket fundraiser. Visit the PTSA’s storefront for information about these and
any other offer we are involved with to see when they end. You do not need to be present for any drawing. Details about the drawings will be posted and winners will be contacted by phone and email shortly after the prize drawing.