Buyer Frequently Asked Questions & Answers
Anticipating some questions by our buyers, we put together the following answers.
If they do not sufficiently address your question or concern, please contact us.
Someone will respond to you the next weekday.
I ordered a product but provided the wrong shipping address. What do I do?
We recommend reaching out to the seller of the shop right away! You can find the shop’s contact information on their store page. Every vendor has provided an email, phone number or both.
How do I make a purchase?
Buying a product is like any other e-commerce website. You select a product or several products to add to your cart. You can add products from multiple vendors to your cart, if you like, and check out just once. All payments for products are made securely through PayPal. You do not need to have a PayPal account to purchase a product and may pay either by credit card, debit card or PayPal account. Once your transaction is complete, you will receive an email alerting you that you placed an order. The store or stores you purchased from will receive an email alerting them of your purchase. The individual stores will contact you regarding the shipping or pick up of your purchase.
Do I have to live in the USA to buy products?
Our craft marketplace is intended to be a local event. Only USA residents are eligible to make a purchase.
From whom am I buying?
Perryhallcraftfair.org is owned and operated by Success & Niche LLC, a Woman-Owned Small Business that is working with Perry Hall High School PTSA to offer vendors an online selling environment. When you see your transaction on your credit card or bank statement, it will show that it went through PayPal and the reference will be not be Perry Hall High School PTSA. Success & Niche is working with PayPal to facilitate transactions for the vendors on this website, you are, however, the vendors’ customers. The stores you buy from are responsible for fulfilling and shipping the products you purchase. If you have a question about your purchase, please contact the store directly.
What is the relationship between Success & Niche LLC and Perry Hall High School PTSA?
Success & Niche LLC is helping to raise funds for Perry Hall High School PTSA. A portion of the proceeds from perryhallcraftfair.org will be donated to Perry Hall High School PTSA.
What if there is a problem with my purchase?
If something is wrong with your purchase, we recommend you contact the store that sold you the product. You can find their contact information on their store page. If you are unable to reach the crafter or artisan who operates the store you purchasedfrom, email us. We will help you contact them.
Can I cancel my purchase?
Only a seller has the ability to void a transaction. If you need to cancel your purchase, please go to the seller’s store page and check to see what their cancellation policy is. Similar to an in-person craft fair, it is possible that many vendors do not accept returns. This will vary from vendor to vendor. Contact the vendor directly to inquire.
How do I know when my purchase ships?
All shipments are managed by the artists and crafters selling the products. To ask a question about a shipment, please go to their online storefront to inquire about the status and to find out how your item was shipped, when and if there is a tracking number. Shipping policies and practices vary by seller. While many sellers will ship purchases, a few have chosen to offer local pick-up either as their only method of shipping or as a shipping alternative. Please be sure to read each store’s and product’s shipping policy so you are aware of these options. Sellers are encouraged to use the Seller Shipping Advisory graphic on their site, and/or the Local Pick-up and Flat Rate Shipping graphics when they are offering shipping methods that need further explanation. Unfortunately, our marketplace software does not on its own distinguish between flat rate, free shipping and local pick-up. These graphics are meant to help clarify store policies.
I bought something from an organization associated with Perry Hall High School and have a question about my purchase, who do I contact?
Our marketplace features a few Perry Hall High School groups. These range from individual classes, to student clubs and honor societies, to sports teams and the school’s Booster organizations. If they are selling something, they also have an online storefront on our marketplace. Just as with a crafter or artisan, their stores should have a contact email or phone number so you can follow up with them directly about the item you purchased. In the case of the four classes, and student organizations, all have an adult or faculty advisor who should be listed as the contact person..